Overview
At XELVORITH, we strive to ensure that our clients are fully satisfied with the services we provide. This Refund Policy outlines the circumstances under which refunds are applicable and the process for obtaining a refund.
Eligibility for a Refund
Refunds are considered under the following circumstances:
- Failure to deliver the service at the agreed timeframe without prior notice.
- Service not provided as described in the agreement or terms of service.
- Unauthorized charges made to your account.
Non-Refundable Circumstances
Refunds will not be provided in the following scenarios:
- Cancellation of services after commencement.
- Client dissatisfaction based on subjective preferences not aligned with the agreed terms.
- Technical issues beyond the control of XELVORITH.
Refund Process
To initiate a refund, clients must submit a written request to our customer service team at [email protected], providing detailed information about the service in question and the reason for the refund request. Our team will review the request and respond within 5 business days.
Changes to This Policy
XELVORITH reserves the right to amend this Refund Policy at any time. We encourage clients to review this policy regularly to stay informed about our refund procedures. Changes to the policy will be effective immediately upon being posted on our website.